Terms and conditions
Privacy Policy
Last updated: March 1st, 2024
This Privacy Policy describes how americanstoragenc.com ("we", "us", or "our") collects, uses, and shares your personal information when you visit or use our website, americanstoragenc.com (the "Website"), or our self-storage services (the "Services").
What Information Do We Collect?
We collect information that you provide to us directly or indirectly when you use our Website or Services, such as:
· Your name, email address, phone number, address, and payment information when you create an account, make a reservation, or rent a storage unit.
· Your preferences, feedback, reviews, ratings, and survey responses when you interact with us or our Website.
· Your IP address, browser type, device type, operating system, and other technical information when you access or use our Website or Services.
· Your location information, if you enable or allow location services on your device or browser.
· Your usage data, such as the pages you visit, the features you use, the links you click, and the duration of your sessions on our Website or Services.
· Other information that you choose to share with us or that we obtain from third-party sources, such as social media platforms, marketing partners, or public databases.
How Do We Use Your Information?
We use your information for various purposes, such as:
· To provide, maintain, improve, and personalize our Website and Services for you.
· To communicate with you about your account, reservations, rentals, payments, and other transactions or inquiries.
· To send you marketing and promotional messages, offers, newsletters, and other information that may be of interest to you, based on your preferences and consent.
· To analyze and measure the performance, effectiveness, and usage of our Website and Services.
· To protect the security and integrity of our Website and Services, and to prevent, detect, and respond to fraud, abuse, or illegal activities.
· To comply with our legal obligations, enforce our agreements, and protect our rights and interests.
· To fulfill any other purpose that is compatible with the original purpose for which we collected your information, or that you consent to.
How Do We Share Your Information?
We may share your information with third parties in certain circumstances, such as:
· With our service providers, contractors, vendors, and partners who help us operate, support, and improve our Website and Services, such as payment processors, web hosting providers, analytics providers, email service providers, and marketing partners.
· With our affiliates and subsidiaries, for the purposes described in this Privacy Policy.
· With other users of our Website or Services, if you choose to post, submit, or share any information or content on our Website or Services, such as reviews, ratings, comments, or feedback.
· With other third parties, if you consent to or request such sharing, or if we are required or permitted by law to do so, such as to comply with a subpoena, court order, or legal process, to protect our rights and interests, or to cooperate with law enforcement or regulatory authorities.
What Choices Do You Have?
You have certain choices and rights regarding your information, such as:
· You can access, update, correct, or delete your account information at any time by logging into your account or contacting us.
· You can opt out of receiving marketing and promotional emails from us at any time by following the unsubscribe link or instructions in the emails, or by contacting us.
· You can manage your cookie preferences and settings on your browser or device, or by using the cookie consent tool on our Website.
· You can disable or limit location services on your device or browser, or decline to share your location information with us.
· You can exercise your rights under applicable data protection laws, such as the right to access, rectify, erase, restrict, or object to the processing of your information, or the right to data portability, by contacting us.
o Current customers are bound by the terms of the lease agreement, which may supersede or replace some of the provisions of this privacy policy.
o For example, a current customer requesting deletion of records may not be entitled to such a request, because a minimum level of customer information including customer name, address, unit number, payment history, etc, is required to be maintained by us in accordance with local real estate laws regarding record retention.
How Do We Protect Your Information?
We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction, in accordance with applicable laws and industry standards. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information. If you have any questions or concerns about the security of your information, please contact us.
How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfill the purposes for which we collected it, or as required or permitted by law. The retention period may vary depending on the type and nature of the information, the purpose of its use, and our legal or contractual obligations. When we no longer need your information, we will delete or anonymize it, or, if that is not possible, we will securely store it and isolate it from further use.
How Do We Handle Children's Information?
Our Website and Services are not intended for or directed to children under the age of 13, and we do not knowingly collect or solicit any information from children under the age of 13. If we become aware that we have collected or received any information from a child under the age of 13, we will delete such information and terminate the child's account, if any. If you believe that we have any information from or about a child under the age of 13, please contact us.
How Do We Update This Privacy Policy?
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our Website, and indicating the date of the last revision. Your continued use of our Website or Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and share your information.
How Do You Contact Us?
If you have any questions, comments, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your rights and choices regarding your information, please contact us by:
· Email: american@americanstoragenc.com
· Phone: (919) 673-7452
· Mail: 3805 S Smithfield Rd, Knightdale NC 27545